He scheduled an appointment with me to come back two days later and did not show at the appointed time. I offered to purchase supplies but he said I would probably get the wrong thing. He stated if he went to the store to buy supplies it would use all of the time I paid for. They sent a guy to do a job and when he arrived he looked around my house took pictures of the job and told me he could not complete the job because he needed more supplies. Please reach out to so our team can continue to assist you. We're disappointed to hear about your experience with us. We take all feedback seriously and are always trying to make the Handy Platform better for our customers. Thank you for reaching out and sharing your experience with us. To think I was going to have my family sign up! They would have been so upset with me getting locked into this horrible company. I’ve already spent a few hundred dollars and have nothing to show for it but two unsatisfactory cleanings and a ton of rescheduling in their end. I am a general manager at a restaurant and I would never dream of treating paying customers like this. They said no and they would only give meĥ0% of my money back. I told them I was done with their cleaners bc it’s too unreliable and i would like to trade for one of their handy men to come fix something for me. This experience has been nothing short of a headache and constant disappointment. Then they rescheduled AGAIN! Only one hour prior to my appointment. After going back and forth with customer service for days they finally rescheduled my cleaning. No one rang my doorbell and when he did contact me it was 30 minutes after our scheduled time and I had to leave for work.
Handy com phone number pro#
The pro said he showed up and that I never answered. I couldn’t cancel bc I signed for 6 months and they charge $100 to cancel which is ridiculous. My first pro was 30 min late and didn’t do half the things I had asked and listed. You’re charged $100 of you cancel but if they cancel they just throw u a $10 credit and barely an apology.
My first appointment was rescheduled due to a pro calling off. If you choose to send another email, please reference this review. We can assure you that an agent will get back to you as soon as they read it. We definitely want to look into your concerns, but was unable to locate your email without knowing your email address or name. We're saddened to hear about your recent experience with Handy. I’m at a loss of what to do, but I will continue to try to get that money back no matter what. I have been ghosted by a company that has $300 of my money. I am an extremely fair person and wanted the best for myself and the people I’m trusting to do the work, yet Handy treats both its independent contractors and it’s customers HORRIBLY.
Handy com phone number full#
If I wanted to use that balance that was accrued while I had a plan, they are now charging me full price. I canceled my plan and requested a refund for the almost $300 in my account through the app and have heard NOTHING. I reached out to customer service but have not heard back (there is no way to call them, only wait for an email response that never comes). She had notified Handy, but they had never rescheduled or notified me. The new pro didn’t show, and when I reached out to her through the app, she said she had come into contact with someone with COVID (100% the right thing to do). Because I had a balance on my account, I rescheduled a cleaning. I was refunded but disgusted with how they treated my pro. She communicated with me the day of, and I was fine with rescheduling but then because I tried to do it through the app they charged her a $145 missed cleaning fee (essentially the cost of the service). Honestly furious with this company’s complete lack of customer service and how they treat their “Pros.” I had a pro I had used several times not show for a cleaning.
Handy professionals provide the following services: Let Handy take care of your home service needs so you can get back to the things you love most! If you’re not happy, we’ll work to make it right. Appointments are available 7 days per week. Handy professionals are experienced, friendly, background-checked, and insured. Manage your bookings on the go, check the progress of your bookings, and rate to help us maintain quality service. Just tell us what you need and when you need it, then pay securely right from your phone. Handy is the easiest way to book top-rated home cleaners and handymen, covering over 20 cities in North America, Canada, and the UK.
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